Live TV bundles like YouTube TV, Hulu + Live TV, and Fubo pack dozens of channels and add-ons into one …
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Retention Offers Explained
Why Some Retention Offers Are Only Available Once a Year, and How to Time Your Call
by Rachel Kimby Rachel KimMany companies cap how often a single account can receive a discount, which means calling at the wrong time can …
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Price Increases and Your Rights
How to Tell If a Price Increase Is a Pass-Through Surcharge Rather Than a Base Rate Hike
by Priya Santosby Priya SantosSome bills go up because the company raised its prices, and others go up because of a separately labeled surcharge …
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Negotiating Recurring Bills
How to Negotiate a Cell Phone Plan Bill Without Actually Switching Carriers
by Derek Osmanby Derek OsmanCell carriers have retention teams just like cable companies do, but the leverage points are different: line count, data usage …
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Subscription Audits
How to Audit Subscriptions Tied to Your Car’s Connected Services and Infotainment System
Satellite radio, remote start, in-car Wi-Fi, and navigation data plans quietly renew through your dealer or automaker’s app long after …
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Retention Offers Explained
Why Some Retention Offers Require You to Refer a Friend, and Whether It’s Worth the Trade
by Rachel Kimby Rachel KimInstead of a straight discount, some retention reps offer you a credit only if you get someone else to sign …
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Price Increases and Your Rights
How to Respond When a Price Increase Notice Gives You Less Than 30 Days to Cancel Before It Takes Effect
by Priya Santosby Priya SantosSome price increase emails land with barely two weeks’ notice before the new rate kicks in. Here’s how to move …
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Subscription Audits
How to Audit Subscriptions Billed Through a Virtual or Masked Card Number
by Derek Osmanby Derek OsmanVirtual card tools that generate a unique number per merchant are great for privacy, but they can also scatter your …
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Negotiating Recurring Bills
How to Negotiate a Home Internet or Cable Bill by Using a Rival Provider’s Offer as Leverage
Unlike a lot of recurring bills, internet and cable usually have at least one real competitor in your area. Here’s …
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Retention Offers Explained
Why Retention Offers Get Better or Worse Depending on How Long You’ve Been a Customer
by Rachel Kimby Rachel KimThe discount you’re offered when you try to cancel often depends less on your complaint and more on how long …
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Negotiating Recurring Bills
How to Negotiate a Streaming Bill After a Password-Sharing Crackdown Forces You to Add Paid Members
by Priya Santosby Priya SantosWhen a streaming service starts charging extra for sharing your account outside your household, your monthly bill can jump without …
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Trials and Pricing Math
How to Calculate the True Cost of a Subscription With a One-Time Setup or Activation Fee
by Derek Osmanby Derek OsmanA low advertised monthly rate can hide a setup or activation fee that changes the real math, especially if you …